Please read these terms & conditions carefully before using http://Joboy UAE website or Joboy UAE mobile applications which are operated and managed by Joboy Software Design .
Your access to and use of the service is conditioned on your acceptance of and compliance with these terms and conditions. These terms and conditions apply to all visitors, users and others who access, download, register and use Joboy UAE website/application. By accessing, downloading or using the Joboy UAE website/application you agree to be bound by these terms. If you disagree with any part of the terms then you may not access website/application.
1.1. Intellectual Property Rights
Joboy UAE is owned and managed under copyright act by Joboy Software Design. All aspects of Joboy UAE website and application, such as the designs, transactional flow, look and feel, contents, graphics and images including logo are protected under copyright act. As the law enforces, users are restricted from downloading, reusing, reconfiguring or imitating any of the proprietary material. Any such activity is expressly prohibited without prior permission of Joboy Software Design or written consent of owner. If Joboy Software Design identifies that any user engaged in such activities; appropriate legal action may be taken, including without limitation civil, criminal and injunctive redress.
1.2. Use of Joboy UAE Platforms (Web/App)
The Joboy UAE is a common platform for users and service partners that may contain profiles, email facility, chat facility, blogs, job posting, advertisements and other communication channels to communicate with each other or to avail the services. Hence, users may use these facilities only to send and receive messages that are relevant and appropriate to the intended use. Violation of this term may force Joboy UAE to take appropriate legal action against the user, including without limitation civil, criminal and injunctive redress.
1.3. User Information
Joboy UAE, during the new account registration, may ask user to share the personal information, which is required to deliver the service. Joboy UAE assumes user provides the accurate information about his/her identity, contact information. The given information will be verified during the registration process. Joboy UAE only makes a sincere attempt to provide best service to its users and hence does not take full responsibility of suitability, reliability, timeliness, or accuracy of the services requested and provided by users. Joboy UAE does not confirm the identity of users who they claim to be. If Joboy UAE finds any information wrong or any malpractice, agreement with user will be terminated with immediate effect. You hereby consent to receive communications by SMS, emails or calls from Joboy UAE or its affiliates or its partners with regard to the services provided by Joboy UAE or as facilitated by the Joboy UAE partners.
1.4. Service Partner Information
Joboy UAE performs the background verification and service quality checks of service partners to ensure the safety and security of users. Joboy UAE enters into Service Level Agreement (SLA) with every service partner during the on-boarding process. This attempt is a sincere effort to ensure the best and effective service to our users. Joboy UAE does not take full responsibility suitability, reliability, timeliness, or accuracy of the services provided. Service partner will be solely responsible for the services delivered, Joboy UAE in coordination with service partners will ensure that further support is offered within specific timeframes.
1.5. Account/Password Protection
User is solely responsible for maintaining the confidentiality of password and service account provided by Joboy UAE for accessing the offered service. User is solely and fully responsible for all activities that occur under the password or account. Joboy UAE has no control and expressly disclaims any liability derived therefrom over the use of any user’s account. If the user is suspicious about the activities under the account or breach of account, he/she should immediately reach Joboy UAE to block the account.
1.6. Termination of Service
Joboy UAE reserves the right to suspend or terminate your association with us for violation of any of our policies, posted on the website time-to-time. The termination will be with prior notice via mail and it will be effective immediately after the delivery of notice. Joboy UAE also reserves the right to take legal action, including without limitation pursuing civil, criminal, and injunctive redress, for inappropriate or offensive behavior. Breach or violation of any of the policies will enforce the termination or expiration of the agreement with Joboy UAE. The termination of agreement will also enforce the cancellation of ongoing requested services, refunds and other disputes by the user. Joboy UAE offers 7 to 60 days warranty on service offered via Joboy UAE platform (warranty period is varied between services), any additional charges asked by service partner must be informed to customer care or firstname.lastname@example.org before making such payments.
1.7. Billing and Payment Policy
Joboy UAE offers its user to pay the service partner either through, online using net-banking/ debit card/ credit card or by cash. Joboy UAE expressly claims no responsibility of refund for payment made by cash. User is liable to pay the invoiced amount immediately after the work completion. Joboy UAE takes no responsibility for money paid to service partner without our knowledge or we have no control over payments made in cash to service partner other than what is agreed between Joboy UAE and user. Hence it is important that payments to be made directly to Joboy UAE via online payment options available on the platform. We discourage the service partners asking for any tips or reward, however if any user is doing so is completely based on their own will and decision. If the money gets deducted from the user account and the payment is not reflected in the application, you are requested to contact the Joboy UAE customer care support at or mail at email@example.com. Your payment will be reflected within 48 hours if the transaction is successful at the payment gateway partners. If your payment status is not updated in the given time frame, please contact the bank for further enquiries, Joboy UAE does not take responsibility on such cases and payment will reflect in your bank account as per Bank's TAT.
1.8. Links to Other Websites
Joboy UAE may contain links to third-party websites or services that are not owned or controlled by Joboy Software Design . Joboy Software Design has no control over and assumes no responsibility for, the content, privacy policies, or practices of any third party websites or services. You further acknowledge and agree that Joboy Software Design shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such websites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.
1.9. Service Delivery
Joboy UAE strongly discourages any direct contact with Joboy UAE Service Partners or any service requested directly by the user with the Joboy UAE service partner, as in such cases has no control or takes no responsibility on whatsoever situation or condition. Joboy UAE does not provide or deal with material or spare parts required for delivering the service. Users have an option to buy the material themselves to carry out the service or buy it through service partners. Service partner is solely responsible/ liable for damages caused during service delivery, in such events user is requested to first contact the customer support team and then may lodge a complaint against the service partner, if the damage is resolved with mutual understanding. User is requested to report/inform Joboy UAE immediately for any misconduct or unsatisfied behavior of any of our service partner so that we can take necessary action in order to resolve incidents and prevent the occurrence of such incidence in future. However, if the misconduct is falling in the category of breach of law then the user may deal with that as per the applicable laws directly with the service partner and Joboy UAE will not be responsible in such case. Also, if the service partner involves in any criminal activities during the service delivery or at any stage of service cycle the user, at its own will can take direct action under the laws of the country and also keep us informed on full details of the same. Joboy UAE will not be party to any such action.
1.9.1. Beauty and Healthcare Services
Joboy UAE acts as the technology platform to users to avail the medical services from a specific service partner and therefore not responsible for any damage or negligence caused during service delivery. As a technology infrastructure provider, Joboy UAE connects the user with the service partner and offer convenience for online payment facility, on the other side payment assurance to service partners. The Service Icons will have the service partner brand logo in Joboy UAE’s common icon theme and it’s strictly user’s preference to avail the services from a specific service partner. If the service partner is involved in any criminal activity, exhibits any offending behavior, misconduct or medical negligence at any stage of service cycle, user can take legal action against service partner under applicable UAE Law, Joboy UAE (JOBOY SOFTWARE DESIGN) will not party to any such action.
1.9.2. Home Appliances & Consumer Electronics
Repair Charges /Visit Charges - is the compulsory charges on the technician visit to user premises - needs to be paid by the user on first visit itself
1.9.3. Online Store
Joboy UAE offers merchants, merchant referred here can be a brand or a store, a technology platform to list their product, manage the delivery and ensures that they follow the formal procedures to carry out the business. Joboy UAE is not responsible for any concern rises from usage of product, quality of product or if the product is out of stock. You agree, understand and acknowledge that the Joboy UAE is an online platform that enables you to purchase products listed on the website/mobile application at the price indicated therein at any time from the selected city. You further agree and acknowledge that Joboy UAE is only a facilitator and is not and cannot be a party to or control in any manner any transactions on the website. Accordingly, the contract of sale of products on the website shall be a strictly bipartite contract between user and the merchants on Joboy UAE. If the user pays online and the product is out of stock or not available for a reason, the paid amount will be refunded within 72 hours. Merchant is solely responsible to update the stock list and price in the Joboy UAE store. It is the responsibility of the merchant to make sure that the product quality is in par with the standards specified by Law. Joboy UAE is just an online facilitator to list the product under merchant’s brand in the store. Users and merchants can contact the customer support at firstname.lastname@example.org to know more about the procedures. Sales: Your order is an offer to us to buy the product(s) in your order. When you place an order to purchase a product from us, you will receive an e-mail confirming receipt of your order and containing the details of your order (the "Order Confirmation E-mail"). The Order Confirmation E-mail is acknowledgement that we have received your order and does not confirm acceptance of your offer to buy the product(s) ordered. Our customer care team will contact you or the on the given number to confirm the order or before we dispatch it ensure convenient delivery. Your contract is with us (the merchants) and you confirm that the product(s) ordered by you are purchased for your internal / personal purpose and not for resale or business purpose. You authorize us to declare and provide declaration to any governmental authority on your behalf stating the aforesaid purpose of the products ordered by you on the website. Users can cancel the order for a product (except cake & flowers) at no cost any time before we send the dispatch confirmation e-mail/call relating to that product.
Please note that we sell products only in quantities which correspond to the typical needs of an average household. This applies both to the number of products ordered within a single order and the placing of several orders for the same product where the individual orders comprises a quantity typical for a normal household.
Joboy UAE lists availability information for products sold by us on the website, including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As Joboy UAE processes your order, you will be informed by e-mail/call if any products you order turn out to be unavailable.
1.9.4. Events and Deals
The Joboy UAE website/mobile application is a platform which facilitates promotion of various offers offered by merchants, on their respective services and products by way of offering coupons. Descriptions of the merchant offerings and products advertised on Joboy UAE are provided by the merchant. Joboy UAE is not responsible for any claims associated with the description of the merchant offerings or products. Pricing relating to certain merchant offerings, products, and other available programs on the site may change at any time in Joboy UAE’s sole discretion without notice. So, it is advisable to go through the policies before making any purchase on our Site.
Restaurant Services: For the purpose of this section, ‘Restaurant’ shall be defined as an Institution that offers food and beverages for sale in its regular business operations, and is making such food and beverages available to purchasers of Joboy UAE coupons. In this respect, the following shall constitute as ‘Standard Terms and Conditions’ for redeeming Joboy UAE coupons: Joboy UAE shall not be responsible for the quality of services provided by the Restaurant, and the same shall be the sole responsibility of the restaurant. Joboy UAE Coupons are redeemable in their entirety only and may not be redeemed partially or incrementally. Joboy UAE Coupons can be redeemed only after due verification of the customer including, without limitation, matching the unique identification number provided to the customer at the time of purchase of Joboy UAE coupons.
Non- Restaurant Services: The following shall constitute as ‘Standard Terms and Conditions’ for redeeming Joboy UAE Coupons for purchasing Merchant’s goods and/or services from Institutions other than Restaurants:
NOTE: A Merchant may advertise goods, services or experiences on the Site, or with respect to Products, supply products to Joboy UAE, that require Merchant to have an up-to-date regulatory authorization, license, or certification. Joboy UAE does not verify, validate, or collect evidence of any regulatory authorization, license or certification from any Merchant (including, without limitation, but not limited to, Health & Fitness and Beauty & Spa Merchants). Some services for which Joboy UAE coupon(s) can be redeemed are activities that involve potential bodily harm (such as different forms of adventure sports and activities.), and for those activities Joboy UAE takes no responsibility for the service or activity being offered, and the user takes responsibility for his or her own actions in utilizing the services for which the Joboy UAE coupon can be redeemed.
1.10. Refund Policy User is permitted to claim refund from Joboy UAE for:
User can send a mail to email@example.com within 5 days from the day of job delivery with subject line “Job Reference #-Complaint Category”. Joboy UAE team will register the complaint and share the complaint number within 24 hours via mail/ text message. User will receive the final status of the claim within 7 working days via mail. If the refund request is approved by Joboy UAE grievance redressal officer, refund amount will be credited to customer account within 48 hours (excluding holidays). Joboy UAE reserves the right to approve or decline a refund request; refund claim will be processed by gathering information about job delivery from service provider. The status of the claim will be shared along with reason for approval/decline with customer via registered mail id.
Note: Refund policy is applicable only to online payments.
1.11. Governing Law These Terms shall be governed and construed in accordance with the UAE laws. Our failure to enforce any right or provision of these terms will not be considered a waiver of those rights. If any provision of these terms is held to be invalid or unenforceable by a court, the remaining provisions of these terms will remain in effect. These terms constitute the entire agreement between us regarding our service and supersede and replace any prior agreements we might have between us regarding the service.
1.12. Dispute Resolution Management Joboy UAE reserves the right to manage, resolve or decline the disputes with user. Any disputes raised by user will be processed by the Joboy UAE team and notify the user on acceptance of dispute, via mail along with complaint number. Joboy UAE team will enquire the complaint and based on the findings user will be receiving the response from Joboy UAE team within 7 working days from the day of complaint. If the user is not satisfied with the resolution, the parties agree to resolve the matter amicably vide arbitration under the UAE Law. The venue of the arbitration shall be Dubai, UAE. The language of the arbitration shall be English.
1.13. Changes to the ‘Terms & Conditions’ and Other Policies Joboy UAE reserves the right, at our sole discretion, to modify, delete or replace the terms and conditions or any other policies at any time, with or without prior notice to the user. What constitutes a material change will be determined at our sole discretion. We ensure our sincere effort to bring the changes via mail and application to accept the changes. We request the users and service partners to visit the policies and terms & conditions at a certain frequency to update the same. By continuing to access or use our service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
Contact Us Mail- firstname.lastname@example.org | User Support Number- +971 569939101 @ JOBOY SOFTWARE DESIGN /Joboy/Policy/Terms & Conditions-Ver 0.1 Updated as on 13 August, 2019